SCORES (SEBI Complaints Redressal System) is a web-based platform designed to assist traders lodge their complaints pertaining to the securities market, primarily towards listed corporations and registered intermediaries. It was made operational in June 2011. All complaints acquired by means of SCORES are handled in a time-bound method.
Within the newest model, candidates would develop a brand new web site and cell utility for traders to lodge their grievances in a extra environment friendly and straightforward method.
Complainants may have the ability to test standing of complaints, ship reminders and lodge appeals towards closed complaints.
The system ought to have the capability to indicate a full audit historical past of the motion of complaints to all stakeholders — complainant, entity and Sebi officers, the regulator mentioned.
The brand new SCORES system (net and cell platforms) can be developed in bilingual format — English and Hindi — and an choice so as to add help for brand new languages in future needs to be saved, it added.
The bidder is required to develop Application Programming Interfaces (APIs) for market infrastructure establishments — inventory exchanges and depositories — in addition to a chatbot to entry complaints-related info. They should preserve and help the brand new system for five years.
candidates can submit the purposes by December 9, the regulator added.